FAQ


1. I need to cancel my order, What do I do?

Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

 

2. How can I contact Customer Service?

 Email us! We love hearing from our customers! Our Customer Service Team is available to answer any questions and inquiries you may have via email Monday-Thursday (1030am-430pm) Fridays 11am -330pm PST. Please allow up to 48 hours (not including weekends) for a response.

Emailing about an Order – Please included Order Number (if available), First and Last Name provided to place order, and email address used to place order.

Emailing about a possible Return/Refund- Please include Tracking Number for return package, Order Number, First and Last Name and Email Address used to place order.

 

3. How do I apply a discount code to my order?

To apply a discount code to your order, you must first add items into your cart. Once you add items to your cart, click on "View Shopping Cart". This will lead you to a new window where you will find the Discount Code box. Type the Discount Code here, then click on "Apply". Once this is complete, you may then proceed with successfully placing your order and checkout.

 

4. Are orders placed with a discount considered final sale?

Yes, at this time, any order or item placed with a Discount Code upon checkout will be Final Sale.

 

5. What shipping method is used?

We ship our packages via USPS.

 

6. Do you offer Express Shipping for International Orders?

At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.

 

7. I haven't received my international order, What should I do?

If the 25 business days has past, please contact our team at forbiddenfruitswim@gmail.com

All orders placed within 25 business days, we ask for your patience as your package is on its way to you.

 

8. How do I track my International Order?

Once your package has left the U.S you are unable to track the package. The last tracking information you will be updated with is a sorting facility within the U.S. This is an indication that your package is with the Customs Department in your country.